Learning Objectives:
By the end of the program, participants will be able to:
- Understand and intervene as Leaders to develop their team.
- Use EQ understanding and Mental Toughness interventions.
- Get work done through others.
- Practise and use action centered and situational leadership.
- Give constructive feedback and set clear performance objectives.
- Deal with conflicts and manage the relationship with team members.
- Coach and facilitate goal setting in teams.
Course Outline:
Module 1:
- Key challenges
- Making a Difference
- The four steps of understanding
- Mental Toughness Interventions
- EQ Understanding and interventions
- Self-awareness
- Self-management
- Social Awareness
- Relationship Management
- Communication Styles
Module 2:
- Supervising People
- Your role within your organization
- Action Centered Leadership
- Your role within your organization
- Learning and Application Log
- Situational Leadership
- Skill / Will Matrix
- Skill will your team
- Skill will the tasks
- Learning and Application Log
- Motivation
- Maslow’s Hierarchy of Needs
- Types of Motivation
- Learning and Application Log
- Getting work done through others
Module 3:
- Delegation
- Barriers to Delegation
- What should I delegate?
- Delegation Flow Chart
- Preparing the Brief
- My Action Plan
- Giving Constructive Feedback
- SBI Model
- Twelve Guidelines for Managing By Walking Around (MBWA)
- Coaching
- The Coaching Cycle
- GROW Model
- Goal Setting
- Performance Objectives Setting
- Giving Feedback as a Coach
- Performance Conversations
Module 4:
- Dealing with Conflict
- Managing Conflicts
- Conflict Mode Questionnaire
- Having the conversation
- Guiding employees towards the results
- My Action Plan
- Team Development
- Personal or Positional
- Understanding Teams
- Definition of an Organizations High-Performance Teams
- What is an Effective Team?
- Benefits and Hinders
- Factors/Barriers that affect Team Development
- Cave Rescue Exercise
Module 5:
- Team Development
- Belbin Team Role (Team Roles & Description)
- Belbin Self-Perception Inventory
- Putting it all together
- Managing your Team
- Building the Bridge
- Relationship plan and Personal Development Plan
- My Action Plan
- Leading Change & Change Management
- Kotter’s Eight Steps
- Presentation Skills
- Types of Presentation
- Rule of Three
- Presentation Essentials
- Qualities of a Good Presenter
Module 6:
- Planning and Organizing
- Principles and importance of correct planning
- Essentials of planning
- Planning tools
- Personal organizing strategies to help with work-life balance
- Strategic Thinking
- Creative Thinking vs. Critical Thinking
- Internal & External Strategic Analysis
- The Strategic Planning Pyramid
- Strategic Goal Setting
- Turning a Strategic Plan into Great Performance
Who Should Attend:
Managers at different levels in the organization.