Vacancy at IOM – Consultant (for Assessment of Gender-Based Violence Case Management and Referral Processes in Support of Refugees and Asylum Seekers), Jakarta – REISSUED 87 views

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Reference No. : CFCV/ID10/2021/020 – REISSUED

Position Title : Consultant (for Assessment of Gender-Based Violence Case Management and Referral Processes in Support of Refugees and Asylum Seekers)

Duty Station : Jakarta

Organization Unit : RCA and Humanitarian Programme

Duration of Contract : Consultancy Contract for Six Months

Type of Appointment : Consultancy

Estimated Start Date : As soon as possible

Closing Date : 12 April 2021


  1. Nature of the consultancy & IOM Project to which the Consultancy is contributing

Established in 1951, International Organization for Migration is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing service and advice to governments and migrants.

Through the ‘Critical COVID-19 Responses for Migrants and Refugees in Indonesia’ project, IOM is providing humanitarian assistance to refugee and asylum seeker populations in Indonesia who are at heightened risk to the health and social consequences of COVID-19.
Along with the health risks that migrants are particularly vulnerable to, the pandemic has also exacerbated various forms of gender-based violence (GBV) within the refugee community, in part due to large-scale social restrictions which manifested in the limitation of movement, prohibition of gatherings and closing of most businesses. Indonesian service providers (government and NGOs) have noted that the rate of domestic violence, sexual violence and other forms of GBV has increased by up to 50% since the pandemic began. Compounding the problem, survivors of GBV often have difficulty accessing support due to a lack of mobility to seek assistance and the limited or non-availability of assistance itself. Social restriction policies, including working from home, have caused a number of service providers handling violence against children and women to temporarily cease activities, reduce work time and/or modify receipt of reports and management of new and ongoing cases of violence (for example, by only handling by telephone or text messaging). Together, these impacts reduce the outreach, effectiveness and speed of service for victims of violence, mistreatment, exploitation and neglect, including children.

For refugees, without the possibility of local integration or the right to work while awaiting other durable solutions, the already-high contributing factors of GBV run the risk of increasing as the duration of their displacement extends. Even before the pandemic there were several layers of obstacles to accessing justice, and there remains a lack of awareness amongst the refugees themselves on the relevant laws and procedures, as well as amongst law enforcement officers and protection agencies regarding their application to the refugee context. There are also problems related to language, identity and eligibility to access certain services, and in some provinces services for GBV survivors are only guaranteed for Indonesian citizens.

The absence of a comprehensive national legal framework for refugee protection has limited refugee access to basic rights, including access to civil documentation (birth, marriage, divorce and death certificates). Since refugees cannot register their marriage at the civil registry, marriages and divorce can only be conducted in a traditional or religious manner. The absence of a marriage certificate can become an obstacle for refugee women when reporting domestic violence as sometimes the police demand proof of marriage. In some provinces, Government support to SGBV survivors (including pro bono legal services and visum et repertum /forensic examination which is free of charge for nationals) is not be extended to refugees or protection agencies are hesitant to become involved. Further, since refugee marriages occurs outside of Indonesian law (which stipulates a minimum age for marriage), there are some cases of child marriage within the refugee community. In summary, there is yet to be a clear and consistent policy implemented by the relevant authorities when it comes to handling cases of GBV for the refugee and asylum seeker population across Indonesia.


  1. Task to be performed under this contract

The consultant will be responsible for the assessment of GBV case management processes for refugees and asylum seekers in Indonesia. While this will focus on the refugees under IOM care (some 7700 individuals), it is envisioned that this consultancy will contribute to the greater issue of access to GBV services for the over 14,000 refugees currently in Indonesia. Following the assessment, the consultant will produce a report including recommendations for integrated and efficient GBV case management improvement processes and deliver capacity building training for government protection agencies. The consultant will support the promotion of improved GBV case management for refugees that are currently under IOM care by presenting the findings to the Refugee Task Force of the Coordinating Ministry for Political, Legal and Security Affairs. The overall objective being to contribute to the enhancement of GBV case handling for refugees, encourage collaboration with partners and optimize utilization of resources.

The consultant will be responsible to conduct the following assignment:

  1. As a component of the outcome report (ref. 5 below) develop a background paper based on a review of background materials, including but not limited to, the national GBV response framework and governmental regulations, budget and capacity in Indonesia; civil society capacity and focus; UN products on GBV policies/case management; and other published research products (as necessary).
  2. Meet with IOM staff and relevant government protection agencies within the 9 locations in which IOM is supporting refugee populations in Indonesia to and understand the situation with respect to GBV and existing response mechanisms.
  3. Hold meetings with relevant government agencies, including the Ministry/Department of Women Empowerment and Child Protection, Komnas Perempuan (National Commission on Violence Against Women), and local government protection agencies, UN Women and UNFPA, along with any other relevant UN and/or civil society organization working on GBV issues relevant with the research, as well as any other external sources as recommended by the MHPSS team.
  4. Corroborate gathered information through one-on-one (telephone/skype/Zoom) discussions with Psychosocial Care Coordinator and MHPSS team.
  5. Prepare an assessment report on GBV referral processes at both the national and local level which includes the following critical aspects:
    1. Defining the GBV case handling/management process (how it is done now)
    2. Measuring the GBV case handling/management performance (establishing a base line)
  • Stabilizing the GBV case handling/management process (removing variation)
  1. Improving the GBV case handling/management process (how it should be done)
  2. Providing recommendations on how to improve the current GBV case handling/management process.
  1. Facilitate training for Government protection agencies to raise awareness on refugee protection, access to referral pathways and case management.
  2. In coordination with IOM, present report findings to select Government and UN partners as requested.


  1. Tangible and measure output of the work assignment 
  1. Summary of desk research findings.
  2. Meetings with relevant IOM staff at sub-offices, UN and NGO partners and government bodies are held with subsequent meeting reports produced.
  3. Comprehensive assessment report, including recommendations for both IOM and the Refugee Task Force, is produced.
  4. Presentation on report findings is made to IOM and the Refugee Task Force.
  5. Training for government protection agencies (DP3A, P2TP2A) focusing on awareness raising on refugee protection, referral pathways and case management is conducted.

Report recommendations that are able to be actioned immediately are implemented.

  1. Realistic delivery dates and details as to how the work must be delivered 

The total duration for this assignment is proposed 6 months.

  1. Performance indicators for evaluation of results (value of services rendered in relation to their cost)

The quality targeted and detailed of the work performed as established in above as well as compliance with agreed delivery dates.

  1. Remuneration and Terms of Payment

The fee for this consultancy will be determined and negotiated based on the experience of the

Consultant. The Consultant will receive an all-inclusive consultancy fee will be paid to the bank account indicated by the Consultant in the following instalments:


  • The first instalment in the amount of 20% of the consultancy fee shall be paid upon preliminary review of existing IOM and UN materials, submission of the research travel itinerary and attendance at preliminary meetings with IOM MHPSS teams and other partners.
  • The second instalment in the amount of 50% of the consultancy fee shall be paid upon completion and submission of the report draft and approval by IOM.
  • The third instalment in the amount of 30% of the total fee shall be paid upon completion of report presentation to select Government and UN partners as requested, delivery of trainings to government protection agencies and the implementation of recommendations that are able to be actioned immediately



  1. Reporting Lines (Type of supervision that will be provided)


The Consultant will work under the direct supervision of the MHPSS Care Coordinator and the National Project Officer (Labour Mobility and Human Development), under the overall supervision of the Programme Manager (Migrant Assistance Division). As work progresses on the consultancy, the Consultant will share expected delivery results for the review of the Psychosocial Care Coordinator and National Project Officer (who will ensure to provide timely comments to the consultant’s work)



  1. Consultant’s Workplace


The Consultancy is open to both national and international candidates. Where travel to Indonesia is impossible due to travel and/or visa restrictions, work may commence remotely with travel to follow when possible.



  1. Required Documents


The consultant will need to submit technical and financial proposal in ENGLISH.


Each submission must include the following:

  1. Consultant Profile: a summary of the consultant’ expertise, including records on experience in similar assignments and name of the references.
  2. Technical Proposal with detailed process and useful techniques used in developing the guidelines and toolkits on how to assess GBV Case handling.
  3. Sample of relevant previous work
  4. Activity (Work) Plan Proposal describing the activities and timeline during consultancy for development of a guideline on GBV case management.
  5. Financial Proposal listing all costs associated with the assignment. In particular, the financial proposal should itemize the following:
    1. Consultancy fees in local or USD currency per day.
    2. Other relevant costs to the development process of the guidelines (Meetings, FGDs, etc)



  1. Qualifications or Specialized Knowledge/experiences required:


The proposed consultant(s) should have following competence.


  • Advanced University Degree in law, gender, development studies, international relations or other related fields.
  • At least 5 years of experience in the development and provision of support programmes for survivors of Gender Based Violence, including services and advice.
  • At least 5 years professional experience in women’s human rights programming, including in the development, mainstreaming and implementation of GBV case handling/referral networks.
  • Sound knowledge of international and national standards on human rights, women’s rights and related instruments such as CEDAW, SCR 1325 etc.
  • Experience in working with relevant governmental and non-governmental institutions.
  • Excellent presentation, oral and written communication skills.
  • Strong research and excellent writing skills in English.
  • High proficiency in the use of Word and Excel applications.
  • Excellent organizational skills; ability to meet deadlines and work under pressure.




Interested applicants must submit:


  • A letter of interest (1-page max.), clearly specify suitability and availability date.
  • Detailed Curriculum vitae. Applicants should clearly indicate information on previous work and/or experience in translating the document.


Application shall be submitted by e-mail to, indicating the reference code above CFCV/ID10/2021/020 as subject. The deadline for applications is 12 April 2021. Candidates applying for this vacancy are required to declare whether they have relatives already working for IOM.


Only applicant who meet the above qualification will be considered


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