THE ASIA FOUNDATION : RFP TO1-015-2022 Improving Complaint Handling Mechanism for Better Public Service Delivery 201 views

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Request for Proposal No. TO1-015-2022

IMPROVING COMPLAINT HANDLING MECHANISM  

FOR BETTER PUBLIC SERVICE DELIVERY  

 

USAID ERAT (Tata Kelola PemERintahan yang Efektif, Efisien, dan KuAT) seeks the services of a qualified organization/company or a consortium of national-provincial level organizations (hereinto referred to as Offeror) to support USAID ERAT in conducting an assessment on utilization of the SP4N-LAPOR! and providing technical assistance to the Information Center (Pusat Penerangan/PUSPEN) of Ministry of Home Affairs (MoHA) and selected sub-national governments. USAID ERAT plans to procure this service through a Cost Reimbursement subcontract with a maximum total value of IDR 2.890.000.000. The procurement is for a performance period of 12 months from the award date.

USAID ERAT invites the organization/company to submit a technical and financial proposal for the scope of work described in Appendix A. Please refer to Section 1: schedule below for general background and instructions, Section 2 of this RFP for the submission documents, and Section 3 for instructions on the preparation of the technical proposal.

All questions and inquiries related to this solicitation will be addressed at the Offeror’s conference which will be held online on or about September 19, 2022. The proposal must be submitted no later than September 30, 2022, 17:00 WIB. The proposal must be sent through email erat.procurement@asiafoundation.org with the subject “Proposal Submission to ERAT RFP No. TO1-015-2022[Name of Organization/ Company]”.

Please note the costs incurred by the Offeror for the preparation of a proposal and the negotiation of the contract are not reimbursable. USAID ERAT is not bound to accept any of the proposals submitted and reserves the right to accept the offers of the proposal without further discussion. USAID ERAT will only evaluate proposals from registered and qualified organizations/companies to implement and complete the work described in Appendix A.

Attachment: Request for Proposal No. TO1-015-2022

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