Supporter Relation Officer 226 views

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Role Purpose

Yayasan Plan nternational Indonesia has started fundraising locally since the second half of 2018. The Fundraising Team, now called the Resource Mobilization Team aims to achieve Funding targets with a focus on diversifying funding sources and increasing local fundraising. Ensure that local fundraising targets are met as targeted, where 40% of the total revenue from local fundraising comes from Corporate fundraising and 60% from individual fundraisingSupporter Relation Officer will be responsible in the fundraising functions for individual donors, to verify the validity of donor’s data, welcoming all new donor’s in SAHABAT PLAN Program and to make sure standard welcome program from Yayasan Plan International Indonesia. S/he will support the Supporter Relation Team to establish good retention program. I


Implement donor retention strategy (for individual donors)

  1. Supporter relation in a pleasant and professional manner.
  2. Handle incoming request from donors as per standard procedures.
  3. Thoroughly and efficiently gather donor information, access, and fulfil donor inquiries.
  4. Attracts potential customers by answering and service questions.
  5. Service problems by clarifying the complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  6. Responsible for welcoming and verifying data from regular giving donor.

Support the Individual Fundraising team to achieve income objectives

  1. Given advice to the Individual Fundraising/supporter relation team as to what program/communication strategies can be used for building long-term relationships with donors to generate maximum lifetime value and retention.
  2. Collaborated with the other fundraising unit to aid successful fundraising and achievement of campaign objectives.

Financial and Administration

  1. Support the Supporter Relation Manager preparing and ensuring administration and financial support document of project activities according to the implementation and expenditure.
  2. Support the Supporter Relation Manager to oversee and administer the day-today activities of the donor retention program; follow the policies, procedures, and systems of Yayasan Plan International Indonesia which ensure productive and efficient office operation.

Safeguarding of Children and Young People  

Ensure the employee follow Plan International’s global policies for Safeguarding Children and Young People and actively participate in Safeguarding training.

Key Relationships


  1. Supporter Relation Manager: direct report, supervision, provide technical support, mentoring, and capacity building.
  2. Face to Face Fundraising: Coordinate for daily verification donor form
  3. Digital Fundraising Specialist: Coordinate for donor digital campaign
  4. Finance and Admin: coordinate for admin and financial process


  1. Donor
  2. Bank for enrol donor’s data
  3. Vendor for courier service

Technical Expertise, Skills and Knowledge

  • Bachelor’s Degree or minimum 3 years’ experience in customer service or contact centre or related environment.
  • Working experience in Fundraising area/Supporter Service Area will be an advantage
  • Demonstrated knowledge of Excel and Word; familiarity with fundraising databases
  • Good communication skills (written and verbal) in English and Indonesian language
  • Deep knowledge of donor relations and stewardship
  • Ability to speak and to listen
  • Ability to deal with difficult supporters and respond professionally to complaints and queries.
  • High level of customer service skills.
  • Systematic approach to task and organizing skills
  • Customer service and relationship building experience
  • Outgoing personality and ability to initiate and enjoy direct communication with donors and potential donors; customer-service orientation;
  • Highly motivated and energetic, ability to show initiative and work independently;
  • Interpersonal skills and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors;
  • Ability to handle diverse, simultaneous tasks, meet deadlines, and attend to follow-through;

Plan International’s Values in Practice

We are open and accountable

We create a climate of trust inside and outside the organization by being open, honest and transparent. We hold ourselves and others to account for the decisions we make and for our impact on others, while doing what we say we will do.

We strive for lasting impact

We strive to achieve significant and lasting impact on the lives of children and young people, and to secure equality for girls. We challenge ourselves to be bold, courageous, responsive, focused and innovative.

We work well together

We succeed by working effectively with others, inside and outside the organization, including our sponsors and donors. We actively support our colleagues, helping them to achieve their goals. We come together to create and implement solutions in our teams, across Plan International, with children, girls, young people, communities and our partners.

We are inclusive and empowering

We respect all people, appreciate differences and challenge inequality in our programmes and our workplace. We support children, girls and young people to increase their confidence and to change their own lives. We empower our staff to give their best and develop their potential.

Physical Environment

Based at CO, typical office environment and with some domestic/ international travel required.

Level of Contact with Children

Low contact: very low frequency of interaction with children.


All applications will be treated in confidence. Only short-listed candidates will be notified and invited for interviews. Please submit your letter of application and detailed curriculum vitae in English by click now not later than  January 29, 2022

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy.

As an international child centred community development organisation, Yayasan Plan International Indonesia  is fully committed to promoting the realisation of children’s rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Yayasan Plan International Indonesia  believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk. Equality, diversity and inclusion is at the very heart of everything that Plan International stands for. Our organisation is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We will provide equality of opportunity and will not tolerate discrimination on any grounds. We foster an organisational culture that embraces and exemplifies our commitment to gender equality, girls’ rights and inclusion while supporting staff to adopt good practice, positive attitudes and principles of gender equality and inclusion.

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  • Total Jobs 1 Jobs
  • Slogan One Plan one Vision
  • Location Indonesia
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