SOCIAL WORKER – 2 (two) positions based in Jakarta 242 views

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CWS Indonesia ( is an international relief, development, and refugee assistance agency that has been operating in Indonesia for many years under an agreement with the Ministry of Social Affairs. CWS Indonesia is the field office of CWS, Inc., headquartered in New York. CWS assists the most vulnerable, regardless of their religion, race, ethnicity, or gender.

CWS is implementing a UNHCR funded program in Jakarta that assists refugees and asylum seekers to access basic services such as health care and provides skills training and education programs.



 The incumbent requires knowledge of social work theories, practices and procedures, particularly in child and adolescent care. The incumbent must be flexible, adaptable and able to work effectively in a variety of settings and in a cross-cultural situation and be knowledgeable of the risks and needs of children and adolescents in accordance with their age. Under the overall supervision of Child Protection Officer, Senior Program Officer – UASC, the incumbent is expected to ensure basic needs support for Unaccompanied and Separated Children (UASC), including provision of functional and safe housing/shelter and other basic necessities.



  1. Support in managing the Unaccompanied Children’s shelter:
  • Provide assistance to assess, plan and provide necessary services at unaccompanied children’s temporary shelters in coordination with relevant staff.
  • Be responsible in timely delivery of shelter supplies, hygiene supplies, and other assistance to UASCs under CWS care and assistance
  • Assist and coordinate with Senior Operation Officer in supervising the daily activities of Security guards at shelters to ensure the safety and security of the children and shelter.


  1. Unaccompanied Children (UAC) activities:
  • Conduct risks and needs assessments using Heightened Risk Identification Tool and child-friendly interview techniques.
  • Act as a guardian to Unaccompanied Children and be responsible for appropriate intervention/referrals to ensure Unaccompanied Children’s
  • Coordinate with relevant staff/section to ensure that standard of living in Unaccompanied Children’s shelters are adequate for children’s physical, mental, spiritual, moral and social development.
  • Maintain individual case files with all updated information and background of the child.
  • Act as an advocate for the child proactively.
  • Be alert to possible risk factors and vulnerabilities affecting children and act and report upon signals of any harm, abuse or danger.
  • Assist Program Officers in organizing or conducting activities for Unaccompanied Children at shelters and outside shelters e.g community centers and learning centers.
  • Provide assistance to Unaccompanied Children in accessing services such as health facilities, education and skills/training and sports/recreational, etc.
  • Support Unaccompanied Children forming groups and mobilize them to maintain the shelter clean and tidy.
  • Be responsible for organizing and conducting targeted activities for Unaccompanied Children inside or outside the Unaccompanied Children shelters.
  • Provide necessary assistance to Unaccompanied Children in relation to survivor of GBV (Gender-Based Violence).


  1. Documentation & Report writing:
  • Provide appropriate follow-up services and comprehensive case management for UAC
  • Provide regular progress report and monitoring through on Unaccompanied Children’s activities in the shelter, and other living care arrangement semi-independent (rented rooms) and foster care to Program Officers.
  • Keep the records of items provided to Unaccompanied Children and ensure timely delivery as required.
  • Provide brief reports on shelter/rent rooms’ condition and needs of shelter supplies to Senior Operation Officer/Operation unit.


  1. Other
  • Maintain confidentiality in matters of personnel, beneficiaries and other relevant actors.
  • Maintain positive communications with all organization’s staff, donors, beneficiaries, and volunteers.
  • Exercise good judgment in performance of duties and responsibilities.
  • Support existing CWS’ policies, principles, and mission.
  • Do other tasks as requested by Child Protection Officer, Senior Program Officer – UASC, and Program Manager.


Qualification and Experience required :

  • Hold Diploma (D3) in Social and Politics, Humanities, Social welfare or relevant field.
  • Ability to work in a cultural and gender-sensitive manner, respecting diversity in its all forms, including religious minorities, socio-economic situation, sexual orientation and ethnicity.
  • Experience in child and adolescent care and implementing activities addressing child’s physical, mental and emotional developmental needs.
  • Abilities to communicate and interact with refugee children from various nationalities clearly and effectively.
  • Possess computer skills, including internet-based communication/ and various office applications (Microsoft Words, Excel, MS Access and Power Point).
  • Able to work in a team and work harmoniously in a multi-cultural environment.
  • Experience working with INGO or International environment is beneficial.
  • Abilities to handle stressful situation and willingness to work outside working hours when there is a need.
  • Willingness to act as a guardian to unaccompanied and separated refugee children and adolescents from different nationalities.
  • Fluency in English and Bahasa Indonesia is essential. Knowledge of Dari/Farsi/Arabic/Urdu will be an added advantage.



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