CHAI Overview
The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to its mission of saving lives and improving health outcomes in low and middle-income countries by enabling governments and the private sector to strengthen and sustain quality health systems.
CHAI was founded in 2002 in response to the HIV/AIDS epidemic to dramatically reduce the price of life-saving drugs and increase access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and that learnings are shared globally.
At CHAI, our people are our greatest asset. To support the health protection of all staff and their family members, CHAI Indonesia’s management has decided to procure insurance services focused on providing comprehensive health and life coverage for all active staff members.
CHAI is deeply rooted in the countries where we operate, with the majority of our team based in program countries. To learn more about our impactful work, please visit: https://www.clintonhealthaccess.org/
Health Insurance Period
The insurance period from April 26, 2026 – April 25, 2027.
Eligibility Criteria
CHAI is seeking a health insurance provider that can deliver the following services, including but not limited to:
- Previous working with non-profit organizations or similar entities is preference.
- Having a good reputation in providing services with clients.
- Flexible and willing to accommodate the organization specific needs.
- Cashless system, swipe card, and reimbursement method with apps is preferable.
- The provider must be able to meet the following requirements:
- Inpatient Care,
- Outpatient Care
- Dental Care
- Maternity Benefits
- Medical Check-Up if possible
- Collaborate with online health services (ie. Halodoc, Alodoc, etc.
- Reimbursement for overseas insurance coverage with claim processing time of a maximum of 14 working days
- Have a wide network of partner hospitals across Indonesia and overseas.
- Provide 24/7 customer care services.
- The provider must provide claims reporting and evaluation at least once every six months.
Proposal Requirements
The submitted proposal should include the following information:
- Company profile with relevant experiences.
- Detailed policy and claim process.
- Partner hospital and network in Indonesia.
- Renewal policy and process.
- Detailed premium. Further information regarding the benefits and number of participants will be provided upon submission of the above documents (1-4)
Please note that only companies meeting the above criteria will receive the detailed benefits information and number of participants.
Confidentiality
All information provided by CHAI to the bidder shall be treated as confidential and not disclosed to third parties without prior written consent.
Interested companies should send a proposal to Indonesiaoffice@clintonhealthaccess.org with the subject heading ‘Health Insurance Proposal_[Name of vendor]’ no later than Thursday, 26 February 2026.
Please note that the qualified companies who meet all the requirements will be invited to present the proposal.
