PROGRAM OFFICER – HEALTH : 1 position based in Jakarta 186 views

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Job Description

CWS/Indonesia is an international relief, development, and refugee assistance agency that has been operating in Indonesia for many years under an agreement with the Ministry of Social Affairs. CWS Indonesia is the field office of CWS, Inc., headquartered in New York. CWS assists the most vulnerable, regardless of their religion, race, ethnicity, or gender. CWS works with partners to eradicate hunger and poverty and to promote peace and justice around the world.

CWS is implementing a DHA-funded program in Jakarta that assists refugees and asylum seekers to access basic service, such as health care, and provides vocational training and education programs.


The Officer will assist CWS to manage health-related activities for refugee/asylum seeker community in Jakarta Greater Area. S/He will report to Senior Program Officer-Health and collaborates with other staff in the organization. Health-related activities may include, but not limited to: communication with external party (e.g.: beneficiary, service provider), health care financing plan, case management.


The position requires jobholder to organize health care for target community and manage assigned cases, including preparing administration and reporting. Occasionally, the jobholder will need to assist Senior Officer or Program Manager in meeting (e.g.: with beneficiary, donor, government). Regardless of the position, staff must exercise good judgment while doing her/his work. 

Project implementation.

Assist SPO – Health to manage health problem of target community by:

  • Identify health issue and provide care management. 
  • Monitor and ensure availability of first aid kit in group home. 
  • Organize health assistance for regular treatment and emergency case, raised by CWS colleagues, refugee, or project partners.
  • Develop and maintain communication with community health centers and if required, local authority. 
  • Manage cases assigned to jobholder, including but not limited to: develop purchase request, book an appointment in health care facility, monitor treatment progress or health status, request payment for treatment, develop health assessment report, and confirm incoming medical bills against care database. 
  • Input progress or updates of treatment and communication into health database. 
  • Identify potential health care facility (e.g.: hospital, drugstore, laboratory) for partnership and forward information to Operation unit.
  • Take turn to handle health hotline and online helpdesk. 
  • Coordinate with other staff in the program to ensure availability of care assistance.
  • Design newsletter and health promotion for target community.
  • When public health situation improves, conduct visit to health providers and group home.

Documentation and report writing.

  • Collect accurate and impartial information as basis of decision making (e.g.: price and facility in a health care, health status of a refugee family, change in health regulation, etc.).
  • Maintain confidentiality of individual health information. 
  • Input regularly into existing database on any update of individual care treatment and communication.
  • Recheck incoming medical bills against database before request for payment to the Finance unit.
  • Raise purchase request and settlement for facilitation / reimbursement accordingly. 
  • When required, participate in evaluation meeting.


  • If required, considering available resource, competency, and relevant experience, additional tasks may be assigned by the Program Manager and/or Senior Program Officer-Health. 
  • Support existing CWS’ policies, principles, and mission.  


  • Possess a bachelor’s degree in health subject (nursing, pharmacy, public health, etc.) and has worked 2 years in medical service, health care management or project management; OR a diploma degree in health subject (hospital management, HSE, health promotion, etc.) and has worked 4 years in medical service, health care management or project management.
  • Has experience working in refugee context is desirable.
  • Has experience working with a wide range of stakeholders, e.g.: health care provider, university, government agency, non-profit organization, workers union, is preferable.
  • Skillful with common Microsoft application (Windows, Ms. Word, Ms. Excel, Ms. PowerPoint) and android-based application.
  • Able to communicate, verbal and written, in English.
  • Ability to communicate, verbal and written, in Arabic or French is a plus. 

CWS does not discriminate based on race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or in the provision of services.

CWS is committed to safeguarding and promoting the welfare of children, young people and Adults at Risk and reference to the need for the successful applicant to undertake a criminal record check where appropriate.

How to Apply

Application should include a cover letter, reflecting suitability with qualification, and a curriculum vitae, which includes contact number, expected net salary and contact of 3 referees. The document should be submitted in PDF, not more than 2 MB, to by 2 October 2021 at the latest.

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