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Mercy Corps Indonesia (MCI) is a local Indonesian non-profit organization, which implements humanitarian and development assistance programs throughout the country. MCI’s mission is to empower people in Indonesia to become healthy, productive, and resilient communities. Resilience means an ability to recover form or adjust easily to misfortune or change.


Program / Department Summary

Indonesia has made considerable progress in the water supply and sanitation sector over the past twenty years. As part of its “Vision 2045,” Indonesia seeks to enhance water security and achieve SDG targets related to access to safe water and sanitation for all, with the following interim mid-term development targets by 2024: 100 percent access to improved water supply system, including 15 percent access to safely managed drinking water supply services; 10 million new water connections; 90 percent access to improved sanitation services, including 15 percent access to safely managed sanitation; 100 percent open defecation free; 20 percent solid waste reduced at source, and 80 percent solid waste handled.

Given the need for massive investment in WASH infrastructure and broad changes in individual and collective behaviors to achieve the countries targets by 2024, the involvement of communities, households, and the private sector will be pivotal at every stage at every stage. Closing the financing gap will require diverse resource investments, reducing costs, increasing tariff, taxes, and transfers, and exploring alternative financing tools. Market-based solutions that can connect unserved and underserved populations to WASH products and services may help close this financing gap.

Mercy Corps Indonesia has worked for over 20 years and is preparing a full application for the USAID NOFO for Indonesia: ENV – IUWASH Pasar. The overall goal of IUWASH Pasar is to catalyze and grow local markets for water, sanitation, and hygiene (WASH) products and services in Indonesia’s vulnerable urban areas. Target urban areas are to be determined, but will be located at least in 3 (three) USAID high priority provinces. To achieve the overall goal, the Project will focus on the following three main objectives:

  1. Improve business environment to foster greater private sector contribution for WASH services and products
  2. Enhance viability of WASH businesses and increase availability of affordable, desirable WASH products and services to underserved market segments.
  3. Improved key WASH behaviors for increased demand with correct and consistent use of WASH products and services.

Monitoring, Evaluation, Research and Learning (MERL) Manager 

General Position Summary

Under the guidance of IUWASH Pasar Chief of Party, the IUWASH Pasar Monitoring, Evaluation, Research & Learning (MERL) Manager is responsible for coordinating with consortium counterparts on the M&E system development/review to implement the program. The MERL Manager oversees the monitoring and evaluation of the program, including development/review of MEL tools, technology, and plans, research activities, baseline and end-line surveys and evaluations, beneficiary and indicator tracking, data compilation and participatory analysis, CARM (community accountability reporting mechanism) process, contribution to reports and preparation of communication materials. The successful candidate will have a demonstrated ability to conceptualize, plan and implement program activities creatively, as well as the skills to analyze data and utilize lessons learned for the continuous improvement of program implementation and promote a culture of learning. This position is subject to funding for national Indonesian and will be based in Jakarta, Indonesia.


Essential Job Responsibilities

Program Management

  • In consultation with Chief of Party and Deputy Chief of Party, develop/review MEL tools and an MEL plan and train the team and orient consortium members to ensure effective use of program funds and information.
  • Provide training to consortium members, especially the regional teams, on the development of MEL plans, MEL tools & technology, survey design, methodology, data analysis, CARM SOP, and other services as may be required for IUWASH Pasar program monitoring and evaluation.
  • Provide guidance, support and oversight on the implementation of MEL plan, tools & technology to ensure compliance to USAID and YMCI minimum standards.
  • Assist on data collection and compilation implemented by consortium members, promote continuous learning and program design improvements through facilitation of program-wide MEL analysis and feedback sessions.
  • Oversee data processing, including quality control, validation and verification for the collected research/survey data and support in data analysis.
  • Support the development of communications materials and program reports, particularly through the presentation of program indicators, data tabulation and analysis, in collaboration with KM & Communication Specialist.
  • Develop timely work plans and reports on program activities: weekly work plans, weekly updates, monthly reports, success stories, etc.
Team Management
  • Participate/facilitate in project team/consortium coordination meeting.
  • Provide technical support for consortium members, especially regional teams, and other program stakeholders to improve their MEL systems and capacity.

Supervisory Responsibility:

MEL & CARM Technologist (direct report), 3 Regional MEL & CARM Officers (coordination)


Knowledge and Experience

  • Possess a relevant university degree or college diploma and relevant 7+ years of relevant professional experience, including at least 5 years working in MEL for non-governmental organizations, UN agencies or with bi-laterals/multi-laterals programs working in entrepreneurship, WASH, or market system development.
  • Strong experience working in a consortium setting and capacity building programs.
  • Some knowledge of private sector engagement and market system development (MSD) / market for the poor (M4P) preferred.
  • Sound knowledge of the Theory of Change with demonstrated expertise and experience in MEL, including the development and use of program log-frames, indicators, MEL plans and systems, preferably funded by USAID.
  • Possess skills in qualitative and quantitative MEL methodologies, techniques and technologies (online data collection: ODK, Enketo, KoBo; business intelligence/dashboard: Google Data Studio, Power BI, Tableau; M&E software/applications: Tola, Mwater).
  • Experience in developing and implementing baseline/end-line studies and evaluations.
  • Significant experience in team / stakeholders training and institutional capacity building.
  • Sound experience with USAID MEL systems (incl. CLA) and industry guidelines.
  • Strong computer and data analysis skills (e.g., MS Word, Excel, PowerPoint, Access, SPSS /STATA, and other qualitative and quantitative statistical analysis tools).
  • Fluency in English and Bahasa Indonesia, both written and spoken, is required.
  • Effective time management and organization skills including priority setting and responding to program needs.


Success Factors

The ideal IUWASH Pasar Program MERL Manager will be a creative self-starter, who is flexible, open-minded and has the ability to work in a team. S/he will possess excellent inter-personal communication skills with the ability be able to develop and maintain rapport within the program and among external partners and communities.  Consortium management requires excellent time-management, facilitating and multi-tasking skills, as well as excellent public relations. The position requires the ability to work effectively in both a team and an inter-agency setting, as well as to assume individual responsibility for specific progress updates and other reporting tasks.

Living condition

The position will be based in Jakarta. Travel is required with up to 25% of time spent in the field.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.




Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps Indonesia is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.


Safeguarding & Ethics

Mercy Corps Indonesia is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Accountability to Participants and Stakeholders

Mercy Corps Indonesia team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.


How to Apply

Please send your CV together with the form on this link with the subject: “MERL_IUWASH PASAR” to .

The vacancy will be closed on 04 September 2022 and only shortlisted candidates will be contacted for interview. We look forward to hearing from those who are interested in taking this opportunity to grow and develop with us.


Thank You,

Human Resources Department

Mercy Corps Indonesia

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