Migrant Care Assistant I (Psychosocial) – VN/ID10/2016/059 (Reissued)

Job Description

Open to: Internal and External Candidates
Reference No.: VN/ID10/2016/059 (REISSUED II)
Position Title: Migrant Care Assistant I (Psychosocial)
Duty Station: Batam
Classification: General Service Staff, Grade G-4
Base Salary: IDR 10.249.833,- per month
Type of Appointment: One Year Fixed Term Contract, with possibility of extension (the first three months shall be considered as probation period).
Estimated Start Date: As soon as possible
Closing Date: October 24, 2016

Established in 1951, IOM is the leading
inter-governmental organization in the field of migration and works closely
with governmental, intergovernmental and non-governmental partners. IOM is
dedicated to promoting humane and orderly migration for the benefit of all. It
does so by providing services and advice to governments and migrants.


Under direct
supervision of the National Head of Sub-Office Batam and in close coordination
with Migrant Care Regional Field Coordinator for technical guidance in Medan and with all relevant unit and the overall supervision of the RCA Programme Coordinator Western Region, the incumbent will provide assistance in the implementation of the operational, medical and psychosocial assistances activities for the irregular migrants in the area of responsibility.

Core Functions / Responsibilities:

  1. Responsible for the care
    and maintenance of IMs under IOM auspices in his/her area of responsibility and
    in strict compliance of the agreed IOM Operational Guidelines.
  2. Monitor Irregular
    Migrants activities and ensure that all basic services are provided to all
    Irregular Migrants (IMs) under IOM auspices in a timely and efficient manner. Basic
    services to be accommodation facilities, basic personal supplies and
    toiletries, security and medical assistance.
  3. Implement tailored
    psychosocial program activities for the irregular migrants (IMs) and ensure
    that the implementation of social, religious and educational/vocational
    activities and the like are culturally appropriate and fully respects the
    confidentiality of the information on migrants.
  4. Assess psychosocial and
    protection needs and identify problems/gaps, risk and vulnerabilities, including
    those related to gender and age. Propose/prioritise initiatives to reduce these
    risks and increase the resilience capacity within the IMs communities in
    detention and community settings.
  5. Ensure presence in IMs
    communities through regular visits to detention centres, temporary settlement
    areas to collect information on the conditions faced by IMs including the
    availability of humanitarian assistance (shelter, food, water/sanitation,
    health and education), psycho-social needs and access to services by different
    segments of IMs populations.
  6. Ensure referral
    mechanisms are established for referring migrants with potential
    mental/psychosocial health problems or any other general health issues to the
    appropriate health care service providers in the area.
  7. Provide basic
    counselling and implementation of psychosocial activities where needed,
    possible and appropriate in a scheduled manner including specific educational
    activities addressing the identified social-health issues.
  8. Organize case management
    for case record, collate, review for completeness of information and maintain a
    filing, retrieval and forwarding system of documents/records for each migrant
    undergoing assessment, mental / psychosocial consultation, treatment, referral
    and follow up.
  9. Conduct Migrants community
    empowerment through community management, voluntary activity, events, capacity
    building, awareness raising and other possible activities.
  10. In coordination with
    Finance Unit, manage the operational expenses and ensure IOM expenditure is
    based on IOM regulations.
  11. Coordinate with
    stakeholders and service providers in supporting and assisting IMs under IOM
    auspices in a timely and efficient manner in relation to psychosocial program
    and activities.
  12. Provide ad hoc activity
    report to the Supervisors and coordinate with relevant stakeholders as needed
    in assisting migrants.
  13. Provide monthly
    statistics and formatted reporting.
  14. Perform other duties as
    may be assigned.

 Required Qualifications and Experience


  • University Degree
    in Psychology, Social Science, Counselling, Management, or Economic from
    an accredited academic institution, with two years of relevant work
    experience in any of these fields, particularly in dealing with migrants;
  • Completed High
    School degree from an accredited academic institution, with four years of
    relevant work experience.






  • Indonesian National with good
    knowledge of, and experience in project implementation and operational.
  • Direct work
    experience in social work, have worked in settings with protection issues
    such as battered women, rape victims, family/domestic abuse and
    trauma/post care.
  • Experience in working with
    irregular migrants; trafficked persons; general counselling and
  • Excellent understanding and
    application of ethical practices within the disciplines and a good
    understanding of rights based approaches.
  • Good written and spoken
    communications skills.
  • Good interpersonal skills, high
    loyalty, ability to work in a multicultural environment and good working
    in team.
  • Proficient in computer applications.
  • Willingness to travel.


Fluency in English and Bahasa Indonesia is required.


Required Competencies




a) Takes responsibility and manages constructive criticism; b) Works effectively with
all clients and stakeholders; c) Promotes continuous learning; communicates
clearly; d) Takes initiative and drives high levels of
performance management; e) Plans
work, anticipates risks, and sets goals within area of responsibility; f) Displays
mastery of subject matter; g) Contributes to a collegial team environment; h)
Incorporates gender-related needs, perspectives, and concerns, and promotes
equal gender participation; i) Displays awareness of relevant technological
solutions; j) Works with internal and external stakeholders to meet resource
needs of IOM.



  1. Delivers on set objectives in hardship situations
  2. Effectively coordinates actions with other
    implementing partnersOther

    Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

    Appointment will be subject to certification that the candidate is medically fit for appointment, security clearance and verification of education certificate.

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Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.

With 149 member states, a further 12 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people.

The IOM Constitution recognizes the link between migration and economic, social and cultural development, as well as to the right of freedom of movement.

IOM works in the four broad areas of migration management:

Migration and development
Facilitating migration
Regulating migration
Forced migration.
IOM activities that cut across these areas include the promotion of international migration law, policy debate and guidance, protection of migrants’ rights, migration health and the gender dimension of migration.

– See more at: http://www.iom.or.id/about-iom#sthash.AEZ0m2jn.dpuf

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