IT – Office 365 Administrator 1170 views

Job Expired

Position Reports To: Systems Administration Manager (with coordination report to Regional IT Manager)

Location: Jakarta


The Office 365 Administrator requires an individual who is service-oriented; organized; and can interact with diverse end-users and technical staff, prioritize tasks, and resolve user account-related issues. Responsibilities include, but are not limited to, account management for Jhpiego Systems within on-prem and Office 365 Active Directory and Exchange; responding to, troubleshooting, and resolving service requests for user account-related issues; adhering to the SLA for the account management helpdesk queue; creating and maintaining reports and documentation on account management.


User Access Management

  • Perform account management tasks in Active Directory, SharePoint, and other Jhpiego systems, including provisioning and decommissioning of accounts
  • Adhere to SLA to provide timely response and resolution to tickets within account management helpdesk queue
  • Create, manage, and migrate mailboxes using Exchange and Exchange online
  • Create and manage distribution lists and security groups for Jhpiego Systems
  • Utilize reports to regularly audit user accounts, security and distribution groups, and license distribution
  • Develop and maintain documentation around account management
  • Complete assigned account management projects that meet yearly department goals
  • Provide weekly reports on account management queue and problematic tickets
  • Review reports within account management dashboard and take necessary action on user/computer objects
  • Participate in network security projects around account management
  • Work with network security analyst to ensure modern authentication methods are being used
  • Help with Global IT Team to resolve tickets regarding access to Jhpiego systems
  • Collaborate with Global Human Resources department and other key stakeholders on authorizations for account requests

IT Security and Compliance

  • Implement and follow IT security procedures and processes that meet security requirements regarding access to Jhpiego systems
  • Escalate security breaches or vulnerabilities to IT security team, following security guidelines
  • Contribute to documentation regarding process and policies around user and computer objects within Active Directory
  • Participate in annual account recertification process
  • Follow onboarding/offboarding processes to ensure secured access of Jhpiego systems

IT Service Management

  • Contribute to IT Knowledge Base
  • Follow processes and procedures for incident and account management.

Project Management

  • Manage assigned projects following IT processes and procedures
    • Develop project charters and technical plans
    • Monitor technical schedules and assignments
    • Coordinate with project team members
    • Provide status reports


  • High School diploma or equivalent experience required; Bachelor degree in a related field preferred
  • 2 years Active Directory experience; 5 years related experience preferred
  • 2 years Microsoft Exchange experience; 5 years related experience preferred
  • 3 years O365 experience
  • Demonstrated ability to self-manage and to work collaboratively
  • Able to script using PowerShell
  • Experience interpreting, adapting, and applying organizational guidelines and procedures
  • Ability to work independently and possess, detailed oriented with excellent problem-solving skills
  • Demonstrated ability to effectively manage several major activities simultaneously; exercise sound judgment in managing daily technology services, determine priorities, and implement and monitor short and long-range project plans
  • Excellent interpersonal and communication skills, orally and in writing
  • Basic knowledge of Microsoft network infrastructure, security tools, and protocols
  • Strong customer service orientation and ability to interact well with diverse end-users and technical staff
  • Exercise independent judgment in determining and implementing improvements/solutions
  • Ability to follow standard practices and procedures in analyzing situations involving readily identifiable problems
  • Able to communicate well orally and in writing
  • Understand and apply fundamental network concepts
  • Ability to exercise independent judgment in determining and implementing improvements/solutions for computer hardware
  • Experience training individuals in best practices of using computers, managing personal data files, and software applications
  • Understanding and ability to practice a structured approach to troubleshooting, diagnosing and resolving computer problems
  • Strong time management skills
  • Ability to explain technical issues to a non-technical audience on a regular basis
  • Work collaboratively with clients, other technicians and vendor representatives¬†¬†

How to Apply

Please submit your application letter and CV with 3 referees to the following email address: with subject as per position (e.g. Office 365 Administrator).

For further information about Jhpiego, visit our website at

Only those selected for interview will be contacted.

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