Information Technology Officer 99 views

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Role Purpose

Working in 50 developing countries across Africa, Asia and the Americas, Plan aims to reach as many children as possible, particularly those who are excluded or marginalized with high quality programmes that deliver long lasting benefits by increasing its income, working in partnership with others and operating effectively. Please see http://plan-international.org/about-plan for Plan’s strategy.

Plan Indonesia is presently implementing its third country strategic plan (CS4) developed for five years covering fiscal year 2017 to 2022, where the country objective has been defined as “to identify and facilitate the removal of obstacles that prevent children from enjoying their rights and participating fully in Indonesian society”. This goal will be achieved by providing technical support and implementing quality programs and projects. An effective and efficient communications strategy is a must for Plan Indonesia to share the outcomes of these projects to influence different actors, specially state authorities and to position Plan’s profile within and outside at different levels – starting from community, sub district, district to national, regional and international levels.

Information Technology Officer provides exceptional technical support and customer service to effectively resolve staff technical issues and serves as a primary point of communication between IT and operating, business and functional teams.

 

Dimensions of the Role

The Information Technology Officer provides IT operations functions to offices for the standard hardware, software and voice/data network solutions, this includes onsite/remote support for computers, printers, global systems, plus basic networking, and phone support.

The Information Technology Officer provides office support within a common technology framework as defined by Global IT services as well as defined by YPII

Accountabilities

This position reports to IT Operations Specialist and responsible for the following roles and responsibilities:

Onsite and Remote Technical Support

  • Provides onsite and remote support to all YPII staff for hardware/software installation or maintenance.
  • Assesses office users’ IT needs and delivers solutions.
  • Configures and supports meeting room audio/visual equipment and systems.
  • Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery.
  • Responsible for monitoring data backups (i.e. email, grant project data, finance and logistic procurement data) in offices to ensure that they are completed on a regular basis
  • Performs medium to complex software/hardware troubleshooting, patches, and re-installations in cooperation with the Global Hub Helpdesk and in accordance with established SLAs.

Equipment & Resources Management

  • Lifecycle management (new setup, inventory, support) of computers, printers, phones, and network equipment.
  • Assist IT Operations Specialist for the IT portion of new office setups and expansions. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
  • Maintains data protection by providing user level access control to YPII IT resources
  • Assist in preparation of regular periodic status reports on key measurement indicators, project delivery, accomplishments, and other activities

Onboarding and Training

  • Provides new staff with computer/account setup and orientation how to use IT equipment in a responsible manner
  • Delivers IT onboarding orientation, support, and assistance for new staff

Communications and Working Relationships:

Internal

Position Reasons for contact Level 
IT Operations SpecialistTo report the day to day activities & guidance on how to carry out the assigned tasksHigh
  All StaffTo provide support & training on all software and hardwareHigh
  Logistics TeamCoordination on IT asset inventory management & record updateMedium

External

Position Reasons for contact Level
External Service ProvidersEscalate specific issues to the external service providers (ISP, Service Depot, etc)High

Technical Expertise, Skills and Knowledge

Please address in your cover letter and resume how you meet the following minimum qualifications:

MINIMUM QUALIFICATIONS

  • Bachelor degree plus 3 years’ experience in IT operations or equivalent combination of education and experience.
  • Experience with MS Office 365 cloud software, Windows and On-site/remote environment.
  • Some experience with NAS environment and cloud backup environment
  • experience in IT end-user support and providing technical knowledge expertise with Windows PCs and PC troubleshooting
  • Experience installing and supporting wired and wireless networks.
  • Customer service oriented
  • Team player with good communication skills
  • Good command of both written and spoken English
  • Multi-cultural or cross-cultural experience

PREFERRED QUALIFICATIONS

  • Experience with MS Active Directory user and account administration.
  • Experience with MS SharePoint intranet services, as well as file sharing and collaboration tools.
  • Experience training and/or communicating complex IT equipment and software to a variety of audiences.
  • ITIL, CompTIA A+ or similar certification preferred.

Work Environment & Schedule

  • On-site position at the Jakarta Office.
  • May be required to travel occasionally to visit PSO (Program Support Office) and PIA (Program Implementation Area).
  • May require working extended and/or varied work hours during peak periods of activity.
  • Ability to work effectively under pressure and meet deadlines.

Plan International’s Values in Practice

We are open and accountable

We create a climate of trust inside and outside the organization by being open, honest and transparent. We hold ourselves and others to account for the decisions we make and for our impact on others, while doing what we say we will do.

We strive for lasting impact

We strive to achieve significant and lasting impact on the lives of children and young people, and to secure equality for girls. We challenge ourselves to be bold, courageous, responsive, focused and innovative.

We work well together

We succeed by working effectively with others, inside and outside the organization, including our sponsors and donors. We actively support our colleagues, helping them to achieve their goals. We come together to create and implement solutions in our teams, across Plan International, with children, girls, young people, communities and our partners.

We are inclusive and empowering

We respect all people, appreciate differences and challenge inequality in our programmes and our workplace. We support children, girls and young people to increase their confidence and to change their own lives. We empower our staff to give their best and develop their potential.

Physical Environment

Based at CO, typical office environment and with some domestic/ international travel required.

Level of contact with children

Low contact: very low frequency of interaction with children.

All applications will be treated in confidence. Only short-listed candidates will be notified and invited for interviews. Please submit your letter of application and detailed curriculum vitae in English by click https://tinyurl.com/ITOfficerPlanIndonesia2022 now not later than  June 30, 2022

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy.

As an international child centred community development organisation, Yayasan Plan International Indonesia  is fully committed to promoting the realisation of children’s rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Yayasan Plan International Indonesia  believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk. Equality, diversity and inclusion is at the very heart of everything that Plan International stands for. Our organisation is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We will provide equality of opportunity and will not tolerate discrimination on any grounds. We foster an organisational culture that embraces and exemplifies our commitment to gender equality, girls’ rights and inclusion while supporting staff to adopt good practice, positive attitudes and principles of gender equality and inclusion.

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  • Total Jobs 3 Jobs
  • Slogan One Plan one Vision
  • Location Indonesia
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