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Mercy Corps Indonesia (MCI) is a local Indonesian non-profit organization, which implements humanitarian and development assistance programs throughout the country. MCI’s mission is to empower people in Indonesia to become healthy, productive, and resilient communities. Resilience means an ability to recover form or adjust easily to misfortune or change.


Program / Department Summary

Indonesia has made considerable progress in the water supply and sanitation sector over the past twenty years. As part of its “Vision 2045,” Indonesia seeks to enhance water security and achieve SDG targets related to access to safe water and sanitation for all, with the following interim mid-term development targets by 2024: 100 percent access to improved water supply system, including 15 percent access to safely managed drinking water supply services; 10 million new water connections; 90 percent access to improved sanitation services, including 15 percent access to safely managed sanitation; 100 percent open defecation free; 20 percent solid waste reduced at source, and 80 percent solid waste handled.

Given the need for massive investment in WASH infrastructure and broad changes in individual and collective behaviors to achieve the countries targets by 2024, the involvement of communities, households, and the private sector will be pivotal at every stage at every stage. Closing the financing gap will require diverse resource investments, reducing costs, increasing tariff, taxes, and transfers, and exploring alternative financing tools. Market-based solutions that can connect unserved and underserved populations to WASH products and services may help close this financing gap.

Mercy Corps Indonesia has worked for over 20 years and is preparing a full application for the USAID NOFO for Indonesia: ENV – IUWASH Pasar. The overall goal of IUWASH Pasar is to catalyze and grow local markets for water, sanitation, and hygiene (WASH) products and services in Indonesia’s vulnerable urban areas. Target urban areas are to be determined, but will be located at least in 3 (three) USAID high priority provinces. To achieve the overall goal, the Project will focus on the following three main objectives:

  1. Improve business environment to foster greater private sector contribution for WASH services and products
  2. Enhance viability of WASH businesses and increase availability of affordable, desirable WASH products and services to underserved market segments.
  3. Improved key WASH behaviors for increased demand with correct and consistent use of WASH products and services.

General Position Summary

Under the direction of Deputy Chief of Party, the Business Development Lead will be responsible for building capacity of and access to services for IUWASH Pasar private sector partners (IUWASH Pasar Objective 2) through a suite of platforms that YMCI partners in its entrepreneurship programs. S/he will play a critical role in delivering results for Objective 2 across the program target geographies while also developing and maintaining the necessary coordination across technical domains to deliver effective market-based WASH solutions that meet the needs of under-served communities and consumers. S/he will be leading change processes at the local level, ensuring that local teams build strong multi-stakeholder relationships, supporting effective city-level collaboration and working together to ensure that program learning and innovation are institutionalized at the local level. This position is subject to funding for national Indonesian and will be based in Jakarta, Indonesia.


Essential Job Responsibilities

Program Management

  • In consultation with Deputy Chief of Party, develop technical strategy and program plan to provide business capacity building and access to services for WASH private sector partners (esp. micro and small enterprises/MSE) to deliver WASH products and services for under-served communities and consumers.
  • Develop private sector engagement (PSE) strategy for IUWASH Pasar as a foundation to engage with WASH enterprises (suppliers) and WASH market actors (esp. financial institutions, services providers)
  • Support Regional Team to enhance existing WASH enterprises, and to lesser extent, help form new ones – taking into consideration consumer interest, past investments, successes and failures through the provision of inputs, training and technical assistance in order to increase business viability of these enterprises.
  • Facilitate linkages between WASH enterprises and market actors, such as financial institutions, business development services, mentoring and training services inside the Program areas in order to increase their economic viability and long-term sustainability.
  • Facilitate regular inter-Regional team interactions and ensure that there is an effective exchange of knowledge which allows cross-fertilization of activities and lessons-learnt on WASH enterprises capacity building and business development.
Team Management
  • Participate/facilitate in project team/consortium coordination meeting.
  • Provide technical support for regional teams, and other program stakeholders to improve their capacity on private sector engagement (PSE) and WASH enterprises capacity building.

Supervisory Responsibility:

3 Regional Coordinators and 9 City/District Facilitators (coordination)



Knowledge and Experience

  • High education degree in the relevant field of Management, Business, Sales & Marketing, or relevant field.
  • Minimum 10 years of experience across the fields of capacity building and business development for enterprises, esp. MSE. Experience with water, sanitation, and hygiene (WASH) enterprises preferred.
  • Excellent knowledge of private sector engagement and market system development (MSD) / market for the poor (M4P).
  • Proven ability in researching, designing, and preparing training/reference materials, and in arranging agendas for multi-stakeholder technical meetings, workshops, working groups and taskforces;
  • Demonstrated experience in the design and delivery of capacity building programs/initiatives that promote organizational change including trainings, coaching and mentoring;
  • Strong experience in collaboratively working with market system actors is a strong advantage.
  • Familiarity with the principles and/or practice of inclusivity issues (such as gender and disability) and how this applies to capacity building and business development;
  • Advanced report writing skills and proficiency languages (both Spoken and Written): in Bahasa Indonesia is required and in English is highly desirable.
  • Sound communication, presentation, organizational, and interpersonal skills.
  • Strong familiarity with MS Word, Excel, Powerpoint is required.
  • Effective time management including priority setting and responding to program needs.


Success Factors

The ideal candidate will have a quality-oriented works with strong interpersonal skills and demonstrated ability to create and maintain effective working relationships with the Mercy Corps Indonesia team and consortium partners. S/he will be a creative self-starter, who is flexible, open-minded and has the ability to work in a team. S/he will possess excellent inter-personal communication skills with the ability be able to develop and maintain rapport within the program and among external partners and communities.  Consortium management requires excellent time-management, facilitating and multi-tasking skills, as well as excellent public relations. The position requires the ability to work effectively in both a team and an inter-agency setting, as well as to assume individual responsibility for specific progress updates and other reporting tasks.

Living condition

The position will be based in Jakarta. Travel is required with up to 25% of time spent in the field.


Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.




Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps Indonesia is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.


Safeguarding & Ethics

Mercy Corps Indonesia is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Accountability to Participants and Stakeholders

Mercy Corps Indonesia team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.


How to Apply

Please send your CV together with the form on this link with the subject: “BD_IUWASH PASAR” to .

The vacancy will be closed on 04 September 2022 and only shortlisted candidates will be contacted for interview. We look forward to hearing from those who are interested in taking this opportunity to grow and develop with us.


Thank You,

Human Resources Department

Mercy Corps Indonesia

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